Shipping policy

During Sales Promotion period, deliveries may take 3 or 5 working days longer than usual.

 

1. Shipping Methods and Costs

To offer you the best service and ensure fast deliveries, we ship with cooperative logistics. Shipping rates vary based on shipment type and destination, and your rate will be automatically calculated at checkout.

 

We aim to dispatch all orders within 10 working days. Products in stock at our Canada headquarters are estimated to arrive within 10 business days. Products not in stock at our Canada headquarters are estimated to arrive within 2 months. Estimated delivery times are provided for reference only and commence from the shipping date. We are not responsible for any delays caused by destination customs clearance processes.

 

If you have any questions regarding the products you purchased, please contact us at: info@lingpet.com.

 

Important Delivery Information.

 

We recommend that you consider the following information:

 

All orders require a signature upon receipt.

We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address.

 

2. Free Shipping

For orders shipped to addresses within Canada, we offer free shipping on all products. For international orders (e.g., to the United States, Europe, and other regions), shipping costs will be calculated based on destination, distance, and applicable local taxes or fees, and shall be borne by the purchaser.

 

In the case of returns or exchanges due to product quality issues, we will cover all associated shipping costs for the affected items.

 

3. First Time Orders

For your security, if it is the first time you place an order please register your account with accurate details to avoid delays in processing the order. Please also make sure to enter your contacts accurately, so we can communicate with you if we need to.

 

4. Insurance

We ensure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

 

5. Tracking your Shipment

We will send you the tracking no. by email once your order has been dispatched.

 

6. Taxes and Duties

Pricing and delivery costs are displayed while browsing our site.

Taxes and Duties will be applied as per the custom duty regulations of the destination Country.