Frequently Asked Questions
1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But there are some perks if you have an account with us:
• Quick checkout process
• Easily view your order status and order history
Receive updates detailing our new releases and special promotions.
2. HOWSECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page.
Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.
3. ARETHERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date our card issuer processes the transaction.
4 HOW DO I SET MY SHIPPING ADDRESs?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
6. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Standard shipping to the United States and Canada typically takes 4–7 business days. Once your order has shipped, we'll email you a tracking number.
7. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately.
info@lingpet.com
Shipping Policy
1. Shipping Methods and Costs
Order Processing & Shipping Policy:
We process all orders within 1–2 business days. We are proud to offer Free Standard Shipping to all customers in the United States and Canada.
Estimated Delivery Times:
• US & Canada Standard Shipping: 4–7 business days.
Order Tracking:
Once your order ships, you will receive a confirmation email containing your tracking number so you can follow its progress every step of the way.
If you have any questions regarding your shipment, please feel free to reach out to our customer care team at: info@lingpet.com.
2. Free Shipping
Shipping & Delivery Policy:
We are proud to offer Free Standard Shipping on all orders delivered within the United States and Canada. We currently ship to addresses in the United States and Canada.
Returns & Quality Guarantee:
We stand behind the quality of our products. For any returns, exchanges, or quality-related issues, please refer to our 7-Day Return Policy. If you receive a damaged or defective item, LingPet will cover all replacement and return shipping costs.
5. Tracking your Shipment
We will send you the tracking no. by email once your order has been dispatched.
Returns & Refund Policy
Please read. Otherwise, it will be regarded as your consent
RETURNS & REFUNDS
You may request a return within 7 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and preferably in its original packaging. Proof of purchase is required.
For defective, damaged, or incorrect items: LingPet will cover any required return shipping costs and may offer a replacement or refund, depending on the situation.
For change-of-mind returns, including preference or fit issues: The customer is responsible for return shipping costs.
To start a return, contact info@lingpet.com with your order number and relevant details.
Once the returned item is received and inspected, any approved refund will be issued to the original payment method.
