Shipping & Return

LingPet 30-Day Risk-Free Returns & Exchanges

At LingPet, we stand behind the quality of our thoughtfully designed products and want nothing more than to keep you and your furry companions happy. That’s why we are proud to offer a 30-Day Risk-Free Return Policy with 100% Free Return Shipping for all our pet families across the United States and Canada.

If for any reason you or your pet are not completely satisfied with your purchase, we’ve got your back. No stress, no complicated hoops to jump through.

How Do I Start a Return? (Easy as 1-2-3)

How Do I Start a Return?

We believe returning an item should be as easy as buying it. You don't have to pay a single penny for return shipping!

1
Get in Touch

Simply drop us an email at info@lingpet.com with your Order Number and a brief note.

2
Get Your Free Prepaid Label

Our customer care team will send you a free, prepaid return shipping label via email, along with the address of our nearest local warehouse.

3
Drop It Off & Get Refunded

Print the label, stick it on the original package, and drop it off. Your refund will be processed in 3 to 5 business days.

Cozy dog in crate

"We understand. Sometimes, they just prefer the cardboard box over the actual bed!
(And yes, you can still return the bed.)"

We believe returning an item should be as easy as buying it. You don't have to pay a single penny for return shipping!

  • Step 1: Get in Touch Simply drop us an email at info@lingpet.com with your Order Number and a brief note about why you'd like to return the item.

  • Step 2: Get Your Free Prepaid Label Our customer care team will review your request within 24 hours and send you a free, prepaid return shipping label via email, along with the address of our nearest local warehouse in the US or Canada.

  • Step 3: Drop It Off & Get Refunded Print the label, stick it on the original package, and drop it off at your local post office. Once our warehouse receives and inspects the item, we’ll issue a full refund back to your original payment method within 3 to 5 business days.

(Please do not send your purchase back to the manufacturer.)

Return Conditions

To be eligible for a full refund, please make sure that:

  • The request is made within 30 days from the date your package was delivered.

  • The item is unused, in the same clean condition that you received it, and in its original packaging. (Of course, it's totally fine if you opened the box to let your pet sniff or try it out!)

  • A proof of purchase (such as your order confirmation email or order number) is provided.

Damaged, Defective, or Wrong Items?

We hold our products to the highest standards. If your package arrived damaged during transit, or if you received the wrong item:

  1. Take a quick photo or video of the issue.

  2. Email us immediately at info@lingpet.com.

  3. Our tech and quality assurance team will inspect the issue, and we will happily send you a brand new replacement free of charge, or issue a 100% full refund—no need to go through the hassle of returning the defective item in most cases!

Need Any Help?

We’re always here to support you and your pets! If you have any questions or need a hand with your return, please feel free to reach out. Our pet-loving customer support team typically responds within 24 hours.

📧 Email: info@lingpet.com

⏱️ Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)